If you changed your mind for whatever reason you can cancel your order at any time before the product has shipped out. Give us a call or contact us by email at firstname.lastname@example.org. Please note that we cannot cancel orders that have already left the warehouse - in this case please refuse delivery. Once your delivery is back at our warehouse, we will be able to process the refund onto your original method of payment deducting shipping charges.
Delivery & Shipping
What are Balling Hockey shipping options?
We are experts in supplying hockey equipment to international destinations and can ship to most countries worldwide. We will endeavour to have your order dispatched within 48hrs. All goods are physically checked by our staff prior to dispatch.
You can place your order & pay securely by PayPal, all shipping costs are calculated in the checkout process.
You will be emailed the tracking number shortly after your order ships. To track your package, follow the tracking link in your email or input your tracking number into the carrier’s website.
If it's not possible to deliver the shipment at the first attempt, the courier will try to redeliver the package the next day. The courier will leave a calling card with instructions on how to change address or collect from a collection point. In some situations, the driver may also leave the package at a local access point, they will leave instructions on how to collect.
Please try to use a delivery address where you know someone will be available. An office or work address is often the best solution if no one will be at home.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, please place the item securely in its original packaging and the return form provided, and mail your package to the following address:
ARC Sports Attn. Returns RMA#
The lodge, Stoke Ferry King’s Lynn Norfolk United Kindom PE33 9SF
Please see Balling Hockey Return Policy information for additional details.
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
Mistakes can happen. In these cases please contact us at firstname.lastname@example.org as soon as possible and we will arrange a speedy and easy solution as quickly as possible.
Sorry, but you cannot return an item that has been used. By 'used' we mean used for the purpose that it was intended. Examples... Trying the stick on the field then deciding you don't like it. Wearing a t-shirt for a day and then finding out you don't like the color. Going on a game day with you new Balling Hockey bag and then deciding it is not big enough. You are however allowed to try on and check out the products after delivery. If you decide you don't like the item please return it to us.
Essentially, you can do what you would normally do in a retail store environment without being made to pay for the item.
We stand behind all of our sticks and gear. If your Balling Hockey stick or gear develop a material or workmanship flaw within 3 months of the purchase date, we want to get you back in the game.
ballinghockey.com purchases can be replaced if an item is delivered faulty or becomes faulty through normal use up to 15 days after your purchase, we will exchange the faulty item at our expense. If it’s been longer than 15 days, and less than 3 months since the purchase date, and the item has developed a flaw, then you have the following options:
ballinghockey.com orders: Write us an email to email@example.com, you’ll need to provide your order number and email address.
Balling Hockey Authorized Store Purchases: Please return your gear to the original place of purchase. We work with these authorized retailers to accept returns for products with a material or workmanship flaw. If you cannot return to the original place of purchase, write us an email to firstname.lastname@example.org
NOTE Chipping of the paint and rattling inside the stick result from normal wear and tear and are, thus, not subject to this warranty. Intentional modifications made to the stick or other misuses shall make this warranty void.
Product information & Advice
Choosing the right length stick it depends on a player height.
If your height is between 135cm(4'3") - 150cm(4'9"), we recommend using 34,5" sticks. If your height is between 150cm(4'8") - 164cm(5'4"), we recommend 36,5" sticks. If your height is between 165cm(5'4") - 188cm(6'2"), we recommend 37,5" sticks.
Once you're a bit more advanced and you've tried out different sticks you'll find your preferred length. The most popular Senior lengths are 36,5" and 37,5". 36,5" is used by most players and a good starting point for all senior players. 37,5" is becoming more popular and has added benefits once gotten used to - longer reach in tackling and longer reach for skills.
Choosing the right shape it’s part of the learning process, once you are more advanced, you will easily recognize what kind of shapes you prefer on the pitch. Your experience level is a combination of your strength and for how long you’ve been playing field hockey.
Please contact us to email@example.com and we will send you the right information.
Getting sponsored by Balling Hockey isn't the easiest thing, but it's not impossible either.
We have a network of Balling Hockey Representatives out there who are always scoping for new talent in their regions. If you stand out at your local championship, you will be on your way. This is when you should be thinking about sponsorship and how to get there. This is also the time for you to improve your game and progress every day you are on the field. Progression is key for a company like Balling Hockey to consider you for sponsorship. We also take into account that each team member represents and reflects the values we stand for at Balling Hockey.
To apply for sponsorship please fill in the form in the link below. Make sure to leave us a good reason why you would choose us as your brand of choice and not others. Be honest!
Also, be patient too. We check out tons of forms and we try to answer them all, but it's been increasingly time-consuming over the years.
Anyhow, if you haven't got a reply within three weeks, that means that your application hasn't been approved. Do not get discouraged if your request is denied for sponsorship. All it means is that you have some better playing inside that has yet to be discovered. Continue to work on your game in the areas that you like most. Eventually, hard work and tons of training will be noticed, and hopefully, you will be a step closer. We look forward to seeing your best stuff and wish you luck!
We are stoked to see that you want to receive news, info and offers from ballinghockey.com. Leave us your contact email, at the footer in our website.
ballinghockey.com promotional codes provide our shoppers with a specific discount on select items. The discount amount can be calculated in various ways as determined by the type of promotion. Usually there is a dollar value or percent value discount on the ballinghockey.com selling price. Promotion codes are entered prior to checkout, and are either applied to the item while in the shopping bag or at the conclusion of the checkout process.
Some offers are available for a limited time; offers are subject to change or end at any time. Promotional codes cannot be combined with other offers and only one promotional code may be used on each order. Offers cannot be applied to orders already placed, and cannot be redeemed for cash. If merchandise is returned, any allotted discounts will be first deducted from the value of the returned item prior to any refund or credit. ballinghockey.com may choose to modify any promotion or discount without prior notice.