Shipping and Delivery

We offer shipping to the UK and worldwide, with orders processed and dispatched within 48 hours. Each item undergoes a thorough inspection to ensure it arrives in perfect condition.

Shipping Costs:

All shipping costs will be calculated during the checkout process based on the destination and order details.

United Kingdom Delivery:

For orders within the UK totaling £50.00 or more, we offer free Ground Shipping. 

For orders under £50.00, we provide standard delivery at a rate of £7.00. 

The estimated delivery time for UK orders is 2-3 working days.

EU Delivery:

Enjoy free delivery on orders over £250. For orders under £250, standard delivery is available at £24.

Please visit www.ballinghockey.com for information about free delivery options for EU orders.

USA Delivery:

Standard delivery is available at £45.

Please visit www.ballinghockeyusa.com for information about free delivery options for USA orders.

Rest of the World Orders:

We offer Standard Shipping for orders to the rest of the world at a flat rate of £89.00. The estimated delivery time for these orders is 5-10 working days.

Dispatch and Tracking:

All goods will be dispatched via national or international couriers. Once your order is shipped, you will receive a confirmation email containing your tracking information. This allows you to monitor your package's journey until it arrives at your doorstep.

Customs and Import Duties:

Please be aware that any customs, duties, taxes, surcharges, brokerages, etc., applicable to your order are the customer's responsibility. These fees are not included in the shipping charges and are charged by your local mail authority. Prior to placing your order, we advise familiarizing yourself with your country's import rules and regulations. We are unable to designate orders as "Gifts" or take any other actions to alter the customs declaration.

Refusal of Customs Payment:

In the event that you choose to refuse the customs fee associated with your order, and the parcel is subsequently returned to Balling Hockey, please be aware that a shipping and handling fee may be deducted from your refund.

To ensure certainty regarding potential customs fees, we strongly advise reaching out to your local customs office for more information before placing your order. Understanding the applicable regulations will help ensure a smooth delivery process and avoid any unexpected charges.

*All prices displayed are in GBP £ (British Pounds).

Return Policy

Thank you for your purchase! We hope you are happy with your product. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for details about our return process and policies.

RETURNS
All returns must be initiated within thirty (30) days of the original purchase date. Items must be in new and unused condition, with all original tags and labels attached. Sale items are considered FINAL SALE and cannot be returned.

SELF-RETURN PROCESS
Our Self-Return Platform makes returns quick and convenient. Follow these steps to initiate your return:

1. Log into your account: Log into your Balling Hockey account here.
2. Locate your order: Navigate to the "Orders" section in your account, select the order containing the item(s) you want to return, and choose the item(s) for return.
3. Submit your return request: Once you've selected the item(s) and provided a reason for the return, submit the request.
4. Approval and return label: After we review and approve your return request (within 48 business hours), you will receive a prepaid return label via email.
5. Package your items: Securely package the items in their original packaging, ensuring all included tags and labels are intact.
6. Ship the package: Attach the return label to the package and drop it off at the nearest carrier location indicated in your return instructions.

The return shipping cost will be deducted from your refund.

REFUNDS
Once your return is received and inspected, we will process your refund within seven (7) business days. Refunds will be issued to your original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.

EXCEPTIONS
Defective or damaged items: If you received a faulty product, please email us at contact@ballinghockey.com with details and photos. We will assist you in arranging a replacement or a refund.
Sale items: These are final sale and are not eligible for return or refund.

ADDITIONAL NOTES
Returns initiated through the Self-Return Portal include a prepaid shipping label, and the cost of return shipping will be deducted from the refund amount.
For international returns, customers are responsible for any additional shipping fees unless the item is defective.

QUESTIONS?
If you have any questions or require further assistance, please email us at contact@ballinghockey.com. Our team is here to ensure your return experience is smooth and hassle-free.

Online Dispute Resolution (ODR) for www.ballinghockey.com

1. ODR Platform Information

BALLING HOCKEY SL CIF: B13859509 ("We," "Us," or "Our") is committed to providing an efficient and fair resolution process for resolving disputes with our customers. As an EU-based e-commerce business operating www.ballinghockey.com, we adhere to the Online Dispute Resolution (ODR) platform provided by the European Commission. The ODR platform is designed to facilitate the out-of-court resolution of disputes arising from online transactions.

2. ODR Platform Information

The Online Dispute Resolution platform is an interactive website developed by the European Commission to assist consumers and traders in resolving disputes related to online purchases without the need for court proceedings. The platform is accessible via the following link: https://ec.europa.eu/consumers/odr/.

3. How ODR Works

In the event of a dispute between a consumer and BALLING HOCKEY SL related to an online purchase on www.ballinghockey.com, the consumer can initiate the ODR process through the ODR platform. Here's how it works:

1. Consumer Submission: The consumer initiates the ODR process by submitting their complaint through the ODR platform. They must provide details of the dispute, their contact information, and relevant documentation.
2. Notification to BALLING HOCKEY SL: Once the complaint is submitted through the ODR platform, BALLING HOCKEY SL will be notified of the dispute and will be required to respond to the complaint within a specified timeframe.
3. Mediation and Resolution: The ODR platform will facilitate communication between the parties and offer the possibility of mediation to help reach an agreement. Both the consumer and BALLING HOCKEY SL may agree to use mediation services provided through the ODR platform.
4. Outcome and Closing: If a resolution is reached through the ODR process, the platform will provide a digital record of the settlement agreement. If an agreement cannot be reached, the dispute may be closed through the platform, and the parties may seek alternative methods for resolving the dispute, such as court proceedings.
5. Use of ODR is Voluntary

Participation in the Online Dispute Resolution process is entirely voluntary. Both consumers and BALLING HOCKEY SL retain the right to pursue alternative dispute resolution methods or legal proceedings if they choose not to engage with the ODR platform.

4. ODR and Our Customer Support

At BALLING HOCKEY SL, we are committed to addressing customer concerns and resolving disputes in a timely and fair manner. Before initiating the ODR process, we encourage customers to contact our customer support team at contact@ballinghockey.com. Our customer support team will make every effort to resolve any issues or complaints amicably.

5. ODR and Our Customer Support

For any inquiries related to the ODR platform or the resolution of disputes with BALLING HOCKEY SL, consumers and customers may contact us at:

Company Name: BALLING HOCKEY SL

Address: Carrer de la Pastora 10, Xirivella, 46950, Valencia, Spain

Email: contact@ballinghockey.com